Position Summary

Core Mission

• Developing officials who enhance the competitive experience while ensuring safety
• Building a culture of service excellence and continuous learning
• Creating innovative training programs that leverage modern adult learning principles
• Establishing metrics and feedback systems that drive improvement
• Fostering an environment where rules enable fair competition

Key Responsibilities

Cultural Leadership & Organization Development

• Build and maintain a service-oriented culture throughout the NROI corps
• Develop and implement metrics to measure official performance and member satisfaction
• Create feedback systems that drive continuous improvement
• Foster an environment of mentorship and professional development
• Establish clear paths for official advancement and recognition

Training & Development

• Modernize Range Officer training using contemporary adult learning principles
• Develop multimodal learning programs including in-person, online, and hybrid options
• Create continuing education programs that keep officials current and engaged
• Implement certification programs that ensure consistent high standards
• Build mentorship programs to develop future leadership

Match Operations & Safety

• Ensure consistent, fair rule application across all levels of competition
• Develop and maintain clear processes for rule interpretation and appeals
• Oversee official selection and development for national championships
• Coordinate with Areas and Sections to maintain consistent standards
• Lead the investigation and resolution of safety incidents
• Supervise investigations of range officer incidents in accordance with the NROI Range Official Discipline Procedure
• Implement and maintain fair, transparent processes for incident review and resolution

Stakeholder Engagement

• Serve as primary liaison between NROI and USPSA Board of Directors
• Build strong relationships with Area Directors and Section Coordinators
• Engage regularly with competitors to understand needs and concerns
• Coordinate with international bodies (IPSC/IROA) on officiating standards
• Contribute to organizational publications and communications

Program Management & Reporting

• Develop and manage NROI operating budget in coordination with the Board of Directors
• Create and track key performance indicators
• Implement technology solutions to improve efficiency
• Manage and develop NROI staff and volunteer leadership
• Oversee match sanctioning and course approval processes
• Prepare and deliver reports in accordance with Board policies, including:
• • Program performance metrics
  • Budget status and projections
  • Strategic initiative progress
  • Incident investigation summaries
  • Training program effectiveness
• Maintain regular communication channels with:
• • Board of Directors
  • Executive Director
  • Area Directors
  • Section Coordinators
  • Range Master Instructor Corps
• Participate in Board meetings as required
• Develop annual strategic and budget planning recommendations
• Present periodic state-of-NROI assessments

Required Qualifications

• Current NROI Chief Range Officer certification (CRO certification obtainable within 12 months)
• Demonstrated leadership experience in customer-focused organizations
• Strong background in adult education or professional development
• Experience developing and implementing training programs
• Proven track record of cultural transformation and team building
• Experience conducting fair and thorough investigations
• Strong conflict resolution and problem-solving skills
• USPSA Life Member (or eligible to become one)

Preferred Qualifications

• Advanced degree in education, organizational development, or related field
• Experience with learning management systems and educational technology
• Background in performance metrics and program evaluation
• IROA certification
• Experience in change management

Success Metrics

Operational Excellence

• Member satisfaction scores with NROI interactions
• Official retention and advancement rates
• Match incident rates and resolution timeliness
• Training program completion and effectiveness
• Budget management performance

Program Development

• Implementation of strategic initiatives
• Training program modernization progress
• Technology adoption metrics
• Process improvement outcomes

Stakeholder Engagement

• Area/Section coordinator feedback
• Range Officer corps satisfaction
• Board and Executive Director alignment
• International body relationships

Additional Information

Physical Demands and Work Environment: 

• Position requires extended periods of standing and walking during matches
• Work is performed primarily outdoors in varying weather conditions and climates
• Must be able to effectively communicate in both indoor and outdoor environments
• Travel environment includes both outdoor match facilities and standard office/meeting spaces 

Compensation:

• Base salary of $120,000+ (negotiable based on experience)
• Comprehensive benefits package
• Travel reimbursement per organization policy 

Additional Requirements:

• Must successfully complete background check
• Must maintain required certifications
• Must be legally authorized to work in the United States